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Common questions

01. How to contact customer service?

02. How to request a promotional code?

To redeem the promotion, simply enter the code you received during the checkout process. Please note that only one promotional code can be used per order.

03. What should you do if you encounter problems when ordering from your store?

Send an e-mail to to contact us. Online 24 hours.

04. Do the kagods offer promotions?

Yes, kagods offers discounts. Please note that our promotions are only valid for a limited time, but we will always post new promotions on our site, so please check back often.

05. How do I know if the product is still in stock?

We will update the inventory information on a regular basis. If the item is not available, we will update it on the product details page in time.

06. How can I check the status of my order, return or exchange?

You can check the status of your order by clicking on part of the "My Drums" and "Order History" pages of the online store

07.  Why is my order delayed?

Orders are generally processed within 24 hours. Your order status shows that your order has not been shipped, but the goods are in stock. This could be the following situation:
We cannot get your payment information, please check your PayPal payment information.

08. What is your return policy?

If for some reason you are buying a product to find different products, if you are not completely satisfied, you can get a full refund for the product within 30 days of purchase (excluding shipping and handling fees). If we receive a message that the returned product is damaged, this is not within the scope of the return.

09. What should I do if the product I ordered on the website is different from the product I received?

We will update the product packaging regularly, so the product you receive may differ slightly from the product description on the website. If you still feel you received the wrong product, please contact us.

10. I want to subscribe to your e-mail. What should I do?

You can enter your e-mail address in the "Press Release" box on the home page of the site. After subscribing, you will be able to receive e-mails about our new products, special promotions and subscriber-only offers.

11. How can I unsubscribe from receiving e-mails?

You can unsubscribe from akahsiegla email at any time. Simply select the "unsubscribe" link at the bottom of any of our e-mails.

12. Is my information secure?

You can be assured that the personal information of all users of our site is secure.

13. What if I don't find the problem here?

If our FAQ cannot answer your question, we want to hear from you. Just send us your questions through our "Contact Us" page.